CRT-261 VALID TEST FEE, CRT-261 EXAM PDF

CRT-261 Valid Test Fee, CRT-261 Exam PDF

CRT-261 Valid Test Fee, CRT-261 Exam PDF

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Tags: CRT-261 Valid Test Fee, CRT-261 Exam PDF, CRT-261 Exam Dumps Collection, CRT-261 Test Braindumps, CRT-261 Passed

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To prepare for the Salesforce CRT-261 Exam, candidates should have a deep understanding of Salesforce Service Cloud and its various features and functionalities. They should also have practical experience in implementing Service Cloud solutions and be familiar with the best practices and design patterns used in the industry. Salesforce offers a range of resources to help candidates prepare for the exam, including online training courses, study guides, and practice exams.

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q71-Q76):

NEW QUESTION # 71
Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

  • A. Customer Community Plus
  • B. Lightning External Apps Starter
  • C. Customer Community
  • D. High Volume Customer Portal

Answer: A

Explanation:
Customer Community Plus is a type of Community license that should be used to meet the requirements of allowing customers to submit cases and see a dashboard of case resolution history. Customer Community Plus licenses are used for external users who access Experience Cloud sites and need to access standard CRM functionality, such as creating and managing cases, viewing reports and dashboards, or collaborating with other users. Customer Community Plus licenses are based on the number of named users and are suitable for frequent or high-value customers who need full access to Service Cloud features. Verified References: Service Cloud Consultant Certification Guide & Tips, Experience Cloud User Licenses


NEW QUESTION # 72
All of the following objects may have a queue EXCEPT:

  • A. Cases
  • B. Leads
  • C. Custom Objects
  • D. Accounts

Answer: D


NEW QUESTION # 73
Universal Containers wants to implement a new web presence to support its customers. It has provided the following requirements:
* Ability for visitors to search Knowledge articles without registering or logging in
* Ability for over one million registered customers to securely submit cases and view the status of those cases
* Ability to display white papers to registered customers
* Ability for registered customers to save favorite Knowledge articles for easy access later What should the consultant recommend as part of the solution?

  • A. Implement Partner Communities with Knowledge.
  • B. Implement Employee Communities with Content.
  • C. Implement Customer Communities with Knowledge.
  • D. Implement Customer Communities with Content.

Answer: C


NEW QUESTION # 74
Universal Containers has technical support and general customer service teams that use unique Service Console applications.
Which configuration should a consultant use when deploying the console?

  • A. Assign the Service User license to their User record.
  • B. Assign a permission set granting the Service User license.
  • C. Assign the app to the User profile.

Answer: C

Explanation:
Assigning the Service Console application to the User profile ensures that users within specific profiles have access to the appropriate console based on their role and responsibilities. This configuration allows for a customized experience, ensuring that technical support and general customer service teams have access to the tools and information relevant to their unique workflows.


NEW QUESTION # 75
A recent work task entiys sVa service center rtviaUd that service agents perform the same steps when closing a case and sending a survey through email. These steps take around l minute per case. With minions of cases closed each year, it is important to improve the efficiency of this operation.
What are two recommended Service Ctoud features that work togethe' to improve the process' Choose 2 answers

  • A. Global Quick Action
  • B. Macros
  • C. Quick Text
  • D. Email Temp ates

Answer: B,D

Explanation:
Explanation
These are two Service Cloud features that work together to improve the process of closing a case and sending a survey through email. Macros are tools that allow agents to automate common or repetitive tasks on a record, such as sending an email or updating a field. Macros can help agents save time and avoid errors when closing a case and sending a survey through email. Email Templates are tools that allow administrators to create predefined email messages that can be used for common purposes, such as sending surveys or confirmations.
Email Templates can help ensure consistent and professional communication with customers. Verified References: : https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.email_templates_overview.htm&type=5


NEW QUESTION # 76
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